Effective Date: 22 October 2024

At Free Files Converter, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.freefilesconverter.com, or use our file conversion services.

1. Information We Collect

We collect the following types of information from you:

a. Personal Information

When you use our services, we may collect personal information such as:

• Your name
• Your email address (if you contact us directly or subscribe to our newsletters)
• Your contact information (if you fill out a contact form)

b. Usage Data

We collect non-personal information about your interaction with our website, including:

• Your IP address
• Browser type and version
• Device information (such as device model and operating system)
• Pages visited, time spent on the website, and other usage statistics

c. Files for Conversion

When you upload files for conversion, we process them strictly for the purpose of completing the requested conversion task. We do not store or retain these files once the conversion process is finished.

However, we do collect data related to the types of file formats being converted (e.g., from MP4 to MP3) and details about the performance of the conversion (e.g., success rates, failure rates, and the time it took to complete the conversion). This information helps us analyze and improve the efficiency and reliability of our services, ensuring we provide the best possible user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our file conversion services
• To improve website functionality, user experience, and service quality
• To communicate with you (if you contacted us or subscribed to newsletters)
• To analyze website performance and usage patterns
• To perform data analysis on the types of file conversions, conversion success/failure rates, and time taken for conversions. This data is only used to improve the website’s performance and ensure high-quality services for our users.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device to collect information about how you interact with our website.

We use cookies for:

• Website functionality and user experience
• Analyzing website traffic and improving our services

You can choose to disable cookies through your browser settings, though some parts of the website may not work properly if you do so.

4. Third-Party Services

We may use third-party services such as Google Analytics to monitor and analyze website traffic. These third-party services may collect information about your interactions with our website through cookies and other tracking technologies. These third parties have their own privacy policies governing how they use such information.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of data transmission over the internet or storage system is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We do not retain any files you upload for conversion after the conversion process is complete. Personal information, such as email addresses or contact form submissions, is retained for as long as necessary to fulfill the purpose for which it was collected or as required by law.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Object to or restrict the processing of your personal information
• Withdraw consent for processing your personal information

To exercise any of these rights, please contact us at info@freefilesconverter@gmail.com.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the Privacy Policy will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: freefilesconverter@gmail.com
• Phone: (+27)73-868-4070